Fast-paced, innovative software developer is seeking an organized and energetic person to support our clients throughout the year for their website and/or ticketed events. Saffire empowers events, venues and destinations with a fully integrated website and ticketing system they can easily manage themselves.
POSITION OVERVIEW
Want to join an energetic team where we collaborate to create new, big ideas for our own proven website software and ticketing platform? This is a great opportunity for personal development as well as to be part of the tech and live events scenes.
Our Support Specialist will work as part of a team that creates relationships with our clients, training them on Saffire products, and then supporting them through the life of their relationship with Saffire. The Support Specialist’s tasks will include answering support requests from clients via email, phone, and chat and assisting with other projects from the Client Operations Team. They will also assist in updating knowledge base articles as new features are introduced and assist in communicating important updates to our clients.
POSITION DETAILS
- Provide outstanding client support.
- Assist clients through our proprietary training program where they learn how to manage their Saffire ticketing and website platforms.
- Accurately answer client questions and help them with implementing best practices.
- Identify meaningful opportunities for clients to be even more successful with additional Saffire services, such as ecommerce, print-at-home ticketing, gate sales, social media, customer texting, design refresh, and content entry.
- Think creatively to provide effective solutions on the fly.
- Other related and evolving duties as assigned.
QUALIFICATIONS
- Knowledgeable about CMS, the ticketing industry, and live events
- Friendly, outgoing personality who likes being on the phone and truly cares about our clients’ success.
- Unparalleled communication skills – ability to clearly present information both verbally and written.
- Incredibly quick learner – ability to understand our software and apply it to meet our clients’ needs.
- Very technically savvy - A “social nerd” (we mean that in the best sense!)
- Strong multi-tasking skills to be able to manage several client communications at one time.
- Propensity to use resources to “figure stuff out” quickly and on the fly.
- Minimum 2 years of experience in customer service, ticketing, live events, or related field
- Motivated, self-starter personality – ability to organize tasks and manage priorities.
- Willingness to jump in and help where needed, with a team-oriented mindset to getting the job done.
BENEFITS
- Casual and energetic atmosphere with smart, awesome (and we think hilarious) people.
- Flexibility to move and grow within the position and the company as openings arise.
- Competitive salary
- Bonus program
- Paid holidays and generous vacation & personal time
- Medical & Vision and Dental Health Benefits
- Matching 401K Program
- Work from home with equipment provided.
Job Type: Full-time Non-Exempt
Compensation: $19.50 - $23.50 per hour
Schedule: Monday to Friday (PST Business Hours, 40 hours weekly) plus weekend on-call support required (rotating scheduled)
Education: Associate (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: Remote
Job Type: Full-time
Pay: $19.50 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
Work Location: Remote
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