IT Field Technician [United States]

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Waukee Community School District is an equal opportunity employer. Our goal is to be a diverse workforce that is representative of our students and community. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more diverse we are, the better positioned we are to build genuine relationships based on individual perspectives and positively contribute to a diverse global community.

Position Criteria:

  • 2+ year degree in computer related field or combination of experience in IT.
  • Practical working knowledge of computer related field or combination of experience in IT.
  • Experience with OS X and/or Windows and configuration.
  • Experience with Networking and Wireless.
  • Practical working knowledge of computers, operating systems, hardware, peripherals, networking, and software.
  • Thorough background and training in modern technologies.
  • Training and experience in computer/software troubleshooting.
  • Ability to work cooperatively with all staff.
  • Ability to follow through on projects with timely completion.
  • Attention to detail and ability to be part of a close IT team.

Performance Criteria:

  • Provide technical assistance for computer equipment, peripherals, and other technical equipment.
  • Provide support for Macintosh, Windows, iOS, iPads, Cisco IP Phones, and other technical systems.
  • Manage OS X and Windows and configuration and deployment of applications
  • Install, troubleshoot, and maintain operating systems and other software.
  • Update software as needed.
  • Maintain records of computers and jobs completed.
  • Work with and support diverse groups, including students, teachers, and other staff.
  • Configure and deploy new or replacement computers for faculty, staff, and labs.
  • Perform other duties as assigned.

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