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Analista de negocios de servicios
Description
Responsible to conduct analysis, prepare reports, and summarize and interpret information for leadership review. Serve as a liaison between business and technical support teams to translate business requirements into workable solutions.
Assists in the collection, consolidation and interpretation of data required to support Service processes and tools.
Gathers, analyzes, and documents current business practices and needs to identify efficiencies, alternatives, and gaps.
Responsible to monitor critical data, synthesize trends and communicate improvement opportunities to leadership.
Prepares reports, evaluations, and other research to support business needs
Serves as a contact with external providers and internal stakeholders.
Assists with special projects as assigned.
Develops timelines and metrics to meet key deliverables
Assists in the preparation of the testing strategy and testing execution plan.
Qualifications
Skills
Service Information Process - Organizes product technical information by utilizing available resources including established systems, processes, tools, teams, and suppliers to deliver service information to a target audience; identifies and resolves emerging issues by breaking down complex processes, tools, systems, or agencies in order to prevent delays in the delivery of desired outcomes.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Being resilient - Rebounding from setbacks and adversity when facing difficult situations.
Drives results - Consistently achieving results, even under tough circumstances.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Education, Licenses, Certifications
College, university, or equivalent degree required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal level of relevant work experience required.
El Analista de Negocio de Servicio es cargo de apoyo a la Gerencia, ejecuta los procesos administrativos del área para la apertura y cierre de Ordenes, liquidación y facturación de proyectos recopilando documentación necesaria, verificando que se aseguren los procesos de compras con terceros, a fin de dar cumplimiento a cada uno de los proyectos y lograr resultados con el cierre oportuno de las ordenes.Administracion del proceso de garantias desde la apertura de OT hasta el cierreCalculos de los indicadores de productividad del taller y los de desempeño de los proyectosChampion de no conformidades y calidadrealizacion de informes tecnicos.Comunica efectivamente Trabajo en equipoplanifica y ejecutaIngenierias o carreras administrativas
Job SERVICE
Primary Location Colombia-Atlántico-Barranquilla-Colombia, Barranquilla, Cummins CNC New Site
Job Type College / University
Recruitment Job Type Exempt - Entry Level
Job Posting Jul 20, 2023, 8:35:57 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Req ID: 23000613
