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Who is WDEA Works?
WDEA Works is a not-for-profit organisation that has spent over 33 years dedicated to supporting those within our communities to find employment, training, and social connection opportunities.
WDEA Works Vision: Inclusive, thriving communities
Why Choose to Work with WDEA Works?
WDEA Works has been recognised as a Winner of The Australian Business Award for Employer of Choice in 2022. We promote a positive team culture, underpinned by the values of - respect, empathy integrity and innovation. We look for employees who have a genuine passion for those in need and can participate in our high-performing culture.
In return for your valued contribution, we offer:
- Ongoing training and professional development
- Family-friendly organisational culture with true work-life balance
- Attractive salary packaging
- Me Days – 4 additional leave days per year
- Bonus leave over the Christmas holidays
- Employee Assistance Program
- Company-issued laptops and mobile phones
- Use of fleet cars - no need to use your own car or to pay tax on a company car
WDEA Works Warrnambool provides Disability Employment Services (DES), Workforce Australia’s Transition to Work, Employability Skills Training (EST), employment services, the NDIS service of School Leaver Employment Supports (SLES), Training in First Aid and Early Childhood Education and Care, Learn Local courses as well as Social Enterprises and NDIS activities.
Job Description
We are currently looking for an energetic, empathetic and highly motivated individual to join our Customer Service Team in a full-time basis. The trainee will provide a welcoming and helpful first point of contact at reception and over the telephone. The role will provide administrative, clerical and client support for both the WDEA Works Training team and other staff members. As well as general administration duties, key tasks include reception duties, such as transferring calls, word processing, stationery orders, mail and courier duties, purchase orders and petty cash processing.
We will provide support and encouragement to enable you to attain a Cert III in Business Administration, while gaining experience within
If you’re good with all types of people and want to make sure your career means something to others, this is the role for you!
Desired Skills and Experience
Ideally you will have experience in a retail or customer service-oriented role, or a willingness to deliver exceptional customer service. You will be capable of managing your time and tasks efficiently and competent using MS Outlook, Word and Excel. You will enjoy working within a harmonious team environment, align with our core values that we uphold with pride, and enjoy working with people of all abilities.
Our ideal candidate will have the following;
- A friendly and welcoming personality
- Experience in a customer service role
- Solid administration skills, be computer literate and strong attention to detail
- Possess outstanding time management abilities, priority tasking, problem solving and overall organisational skills
- Ability to work well within a team environment
- Great customer service skills and have a knack for making others feel comfortable in their presence
- Current Working with Children check
- Current Victorian Drivers License
- Current Police Check
- Capacity to undertake a Certificate III in Business Administration
In accordance with WDEA Works COVID-19 Vaccination Policy all staff must be vaccinated for COVID-19 and are required to provide acceptable evidence of their vaccination status as a condition of employment.
The Feel-Good Parts
If you’ve read this far then you already know that WDEA Works is a community-focused not-for-profit organisation, but what does that mean?
At WDEA Works, the profits the organisation generates go back into the communities we serve. We give back through the WDEA Works Foundation, donations and sponsorships, we genuinely believe in supporting our community. Since the beginning of the WDEA Works Foundation in 2004, we have given back over $1 million dollars to various groups.
WDEA Works is also a values-driven organisation, led by the following values:
Integrity - Our clients trust us. We owe them honesty and transparency. Every person who comes to WDEA Works deserves to be treated in a fair and objective way. We’re accountable for our actions and we follow through.
Respect - Each person we work with is worthy and should be seen in a unique context. Diversity shows us new ways to build on a person’s strength.
Empathy - Everyone experiences life differently. Relating to each other helps us understand someone else’s perspective so we can create solutions for individuals. We’re accountable for our actions and we follow through.
Innovation - How can we make someone’s life better? Using new ideas can solve challenges of all sizes and levels. A little innovation might have a big impact for a client.
WDEA Works supports an inclusive approach in the workplace and we strongly encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTQIA+) people.
If you are excited by the opportunity to join a growing organisation with a supportive team culture, then we encourage you to apply.
For further information, please click on the Position Description, or contact Nathan Isles, Training Manager on 0427 821 322
